TERMS & CONDITIONS FOR BLACK FRIDAY 2024 

General Information
What is the validity period for the terms and conditions?
The terms and conditions apply during the Black Friday weekend and Cyber Monday. Early access for this promotional period starts on Thursday, 28 November at 12:00. The regular promotional period begins on Thursday, 28 November at 18:00 and ends on Monday, 2 December at 23:59. During this time, you can enjoy special offers and discounts on selected items at suitsuit.com.

Which products are included in Black Friday?
Our Black Friday deals include discounts on a range of products. These deals are available throughout the Black Friday and Cyber Monday promotional period as mentioned above in our validity period T&C. All Black Friday deals can be found on our webshop, suitsuit.com, and under the 'Black Friday' section in the menu bar.

Which products are included in Cyber Monday?
Our Cyber Monday deals include discounts on a variety of products. These deals are available for the full Black Friday and Cyber Monday promotional period. All Cyber Monday deals can be found on our webshop, suitsuit.com, and under the 'Cyber Monday' section in the menu bar.

Until when are the Black Friday and Cyber Monday deals available?
Black Friday and Cyber Monday deals are valid until Monday, 2 December 2024, after which the promotion ends. These products will no longer be available at the Black Friday or Cyber Monday promotional prices.

A product is sold out; can I still purchase it later at the Black Friday price?
Unfortunately, this is not possible. During the Black Friday weekend, stock is limited. If a product sells out, it will not be restocked at the special Black Friday or Cyber Monday price.

Payment Methods
Which payment methods are available during the Black Friday weekend?
During the Black Friday weekend, you can pay as you are accustomed to with us, using the following payment methods:
  • Paypal
  • Creditcard 
  • Sofort
  • Giropay
  • Eps
This ensures a reliable checkout process for your favourite SUITSUIT products.

Ordering
Some items are missing from my order...
If any items are missing from your order, please contact our customer service team at customercare@suitsuit.com or +31 (0)35 76 00 208, including your order number. We will do everything we can to resolve the issue promptly and to your satisfaction.

I made a mistake in my order; can I change it?
If you notice a mistake in your order, please contact our customer service as soon as possible and include your order number. Depending on the order status, we will do our best to make any changes.

Can I cancel my order?
Unfortunately, it is not possible to cancel orders during the Black Friday weekend due to the fast processing times. Therefore, we recommend carefully checking your order before finalising it.

What promotions apply to Black Friday and Cyber Monday?
During the Black Friday Weekend and Cyber Monday, specific promotions will be available, such as up to 50% off our entire website, excluding the new Starlight collection. For the latest promotions and offers, please refer to our website.

Can I use my discount code on top of the Black Friday / Cyber Monday discounts?
No, during Black Friday weekend, discount codes cannot be combined with Black Friday / Cyber Monday discounts. Please choose the best discount at checkout.

Which items are discounted during the Black Friday Weekend?
For Black Friday and Cyber Monday, all products will be discounted by up to 50%, excluding the new Starlight collection. Discounts and applicable products will be clearly indicated on the product pages.


Shipping
How long does delivery take during Black Friday?
Due to high demand, shipping during Black Friday may take longer than the usual 2-3 days. However, we aim to deliver your order as quickly as possible and appreciate your patience.

Although we strive for next-day delivery, delays may occur due to the high volume of orders during Black Friday with DHL. We thank you for your understanding and patience.

How much are the shipping costs during Black Friday?
During Black Friday, shipping is free for orders over €50. For orders under €50, a shipping fee of €6.95 applies.


Returns
Can I return items purchased during the Black Friday Weekend?
If you wish to return an order, return shipping costs of €6.95 per package will apply. We encourage thoughtful purchasing—order discounted items only if you’re certain you want to keep them. For more information, visit our Think Twice Before You Buy page.

All return requests must be registered through our return portal. This ensures the process is as smooth and straightforward as possible. Want to know more about returning products to SUITSUIT? Check out our Returns Policy page.

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